Last updated: May 2026
Who we are Our website is creatorhex.com, operated by CreatorHex. We sell digital tools, software, and guides for creators. Contact us at: support@creatorhex.com
What data we collect
When you make a purchase we collect:
- Your name and email address
- Payment information (processed securely by PayPal — we never see your card details)
- Your IP address and browser information
- Order details and download history
When you visit our website we collect:
- Cookies for site functionality
- Basic analytics data (pages visited, time on site)
How we use your data
- To process and deliver your purchase
- To send your download link and order confirmation
- To provide customer support
- To improve our products and website
PayPal Payments are processed by PayPal. When you pay via PayPal, their privacy policy applies to your payment data. We only receive confirmation that payment was made and your email address. PayPal privacy policy: https://www.paypal.com/privacy
Digital product delivery After purchase your download link is sent to your email address via WooCommerce. We retain your order information for accounting and support purposes.
Cookies We use essential cookies to run the website and shopping cart. We do not use advertising or tracking cookies.
Who we share your data with
- PayPal — to process payments
- Hostinger — our hosting provider where data is stored
- We do not sell your data to anyone
How long we keep your data Order records are kept for 7 years for accounting purposes. You can request deletion of personal data by emailing us, except where we are required to retain it by law.
Your rights You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Receive a copy of your data
To exercise any of these rights contact us at: support@creatorhex.com
International buyers If you are purchasing from the EU or UK, you have additional rights under GDPR. We process your data lawfully on the basis of contract fulfillment (processing your order).
Changes to this policy We may update this policy occasionally. The date at the top of this page shows when it was last updated.
Contact For any privacy questions email: support@creatorhex.com