Last updated: May 2026
Overview
At CreatorHex we want you to be happy with your purchase. Because we sell digital software that is delivered instantly, please read this policy carefully before buying.
Our 7-Day Guarantee
We offer a 7-day refund guarantee under the following conditions:
✅ The software does not work on your system despite following our support steps
✅ The download link failed and we could not resolve it
✅ You were charged but never received your download link
We Cannot Offer a Refund If:
❌ You have successfully downloaded and accessed the product
❌ Your system does not meet the stated requirements (please check before buying)
❌ You changed your mind after downloading
❌ You claim the software does not work but have not contacted our support first
Before Requesting a Refund
We ask that you contact us first at support@creatorhex.com — most issues can be resolved quickly. We genuinely want the software to work for you.
Please include:
- Your order number
- Your Windows version
- Description of the issue
We typically respond within 24 hours.
How to Request a Refund
If we cannot resolve your issue:
- Email support@creatorhex.com
- Subject line: Refund Request — [your order number]
- Include your reason and order details
- We will process your refund within 3–5 business days back to your original payment method
Partial Refunds
In some cases where partial use has occurred we may offer a partial refund or store credit at our discretion.
Chargebacks
We strongly encourage you to contact us before filing a chargeback with PayPal. We resolve legitimate issues quickly and chargebacks create unnecessary delays for everyone. Fraudulent chargebacks will be disputed with full order evidence.
Future Purchases
A refund does not affect your ability to purchase other CreatorHex products in the future.
Contact
For any refund questions: 📧 support@creatorhex.com 🌐 creatorhex.com ⏱️ Response time: within 24 hours