We’d love to hear from you — whether it’s a question, a technical issue, or just feedback on our tools.
Email Us
For all enquiries: support@creatorhex.com
We respond within 24 hours, Monday to Saturday.
Technical Support
Having trouble with a CreatorHex product? Before emailing please have this ready:
- Your order number (in your purchase confirmation email)
- Your Windows version (Windows 10 or 11)
- A brief description of the issue
This helps us solve your problem faster.
Refund Requests
Please read our Refund Policy before requesting a refund. To request one email us with:
- Subject line: Refund Request — [order number]
- Your reason for the refund
Feature Suggestions
Building tools creators actually need is our goal. If you have a suggestion for an existing tool or an idea for a new one — we genuinely read every message.
Business Enquiries
For partnerships, collaborations, or bulk licensing: 📧 support@creatorhex.com
Our Response Promise
| Enquiry Type | Response Time |
|---|---|
| Technical support | Within 24 hours |
| Refund requests | Within 24 hours |
| General questions | Within 24 hours |
| Business enquiries | Within 48 hours |